Bridging the Gap Between RPA and Agentic Automation
As businesses face increasingly complex workflows, the limitations of traditional robotic process automation (RPA) become evident. SS&C Blue Prism is leading the way by supporting companies in evolving their automation strategies towards agentic AI, which offers more adaptive and intelligent process handling.
The Challenge of Moving Beyond Rule-Based Automation
Robotic process automation has been effective for structured, rule-based tasks, but modern workflows involve unstructured data and non-deterministic interactions. Steven Colquitt, VP of Software Engineering at SS&C Blue Prism, emphasizes that inputs vary widely and outcomes depend heavily on real-time context, making traditional RPA insufficient for these scenarios.
Agentic AI: A New Paradigm for Automation
Brian Halpin, Managing Director of Automation at SS&C Blue Prism, explains that agentic AI shifts the focus from step-by-step instructions to goal-oriented commands. For example, instead of specifying each step in loan review or customer onboarding, businesses provide the desired outcome and allow the AI agent to determine the process.
Halpin acknowledges that while the market is not yet ready for fully autonomous agentic workflows due to concerns around trust, regulation, auditability, and the known instability of large language models (LLMs), this transition represents the future of automation.
Addressing Trust and Regulatory Concerns
One of the key barriers to adopting agentic automation is the inherent unpredictability of AI models, which can produce inconsistent outputs or hallucinations. SS&C Blue Prism is focused on incremental progress, helping organizations integrate AI agents at a pace that balances innovation with stability and security requirements.
Integrating AI and RPA Teams Within Organizations
Halpin notes a common organizational challenge where AI initiatives and process automation teams operate in silos, limiting the potential of AI-driven process improvements. SS&C Blue Prism aims to bridge this divide, enabling companies to blend AI capabilities with existing automation infrastructure to enhance efficiency and unlock further automation potential.
Introducing New Tools for AI Agent Integration
To facilitate this evolution, SS&C Blue Prism plans to launch new technologies designed to build and embed AI agents within workflows, alongside orchestration tools to manage complex automation processes. These advancements were highlighted at the recent TechEx Global Intelligent Automation conference.
Proven Success and Future Vision
SS&C Blue Prism itself utilizes over 3,500 digital workers and 35 AI agents within its operations, generating substantial cost savings and operational benefits. By sharing its journey and expertise, the company hopes to guide customers through the transition to agentic automation, emphasizing that this is a continuous journey rather than a one-time leap.
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